When will my order ship?
All orders placed Monday through Friday will usually be shipped the next day or within 48 hours as we would like you to have your order as soon as possible. Orders placed on weekends will be processed within 48 hours on the next business day. Holiday orders are processed as quickly as possible. You will receive a confirmation email or text after you place your order as well as a confirmation after your order has shipped.
Help! I entered an incorrect shipping address.
If you enter an incorrect shipping address, contact customer service at firstname.lastname@example.org right away. Please include your order number along with the correct shipping address you would like to use. Midnight Moon is not responsible for package deliveries affected by an invalid or old address provided by the customer.
If it is too late to change an address, you can intercept your package through USPS or FedEx directly. You will be able to do this once your tracking shows that the package is in transit.
What happens if my package is lost in the mail?
Please contact us at email@example.com, if you have not received your order and/or there have not been any updates on the tracking. We want to help you find your package and will submit a "Lost Package" request with USPS. Midnight Moon is not liable for lost or stolen packages.